does mōmi guarantee its products? +
Our products are guaranteed to be free of defects in material and workmanship for thirty days from the date of purchase when used as recommended. If your product is defective, we will replace it at our expense. At our option, we may issue a refund instead.
The mōmi nipple’s soft silicone is not intended to be used as a teething toy. Allowing a baby to gnaw or chew on the nipple excessively may cause the nipple to wear out sooner than expected. Wear and tear caused by excessive gnawing and chewing is not covered by our warranty.
Our warranty applies only to new products purchased directly from our website or from another authorized reseller. We cannot guarantee the authenticity, safety, or performance of products purchased used or from unauthorized sellers.
does mōmi offer financing or payment plans? +
We are pleased to offer payment plans on the purchase of eligible items from our store through our partnerships with Paypal and Affirm. Look for the Paypal and Affirm icons at checkout to divide your purchase into 4 interest-free payments.
what is mōmi’s return policy? +
We offer a “happiness guarantee” on your first purchase of a mōmi bottle set. If you are not completely satisfied with your initial purchase, you may return it within 30 days of delivery for a full refund (up to $100), minus an $8 return processing charge. Contact care@momi.baby if you wish to return the product. Expedited shipping charges and Navidium shipping protection are nonrefundable.
In addition to the happiness guarantee, we will gladly replace products that are found to be defective either upon receipt or within thirty days of purchase under normal use and care. If you believe you received a defective product, please contact us by email at care@momi.baby. We may ask you to provide photos of the defect to help us understand the problem better. At our option, we may choose to issue a refund instead of a replacement.
Every baby is different, and the reasons for which they struggle with bottles are so varied that we are unable to guarantee the mōmi bottle will work for every baby.
For the safety of every baby, we never resell used products that have been returned to us. For these reasons we are unable to provide refunds or accept returns except in the case of defective products as described above, or in connection with the happiness guarantee.
my order arrived damaged. what do i do next? +
We take extra care to ensure all packages leave our facility in tip-top shape but know that damage can occur in transit from time to time. If your order arrives damaged, please reach out to our support team at care@momi.baby so we can assist.
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i believe my mōmi bottle (or nipple) is defective. what do i do next? +
So sorry to hear that! The mōmi nipple involves quite a bit of complex engineering, and on rare occasion a defective one may slip through our rigorous inspection process.
If you believe your mōmi product may be defective, please stop using it immediately to avoid any potential safety risk to your baby. Then email us the details at care@momi.baby. If possible, attach a photo showing the defect. We’ll work with you from there to replace any defective parts at no cost to you. At our option, we may choose to issue a refund instead of a replacement. We may require that you return the defective part (at our expense).
Here are some potential defects we’re aware of:
Nipple collapses during feeding. This can occur if the vents in the nipple aren’t functioning properly to allow air back into the bottle. A vacuum forms in the bottle, eventually causing the nipple to collapse as if being sucked into the bottle. This can make for a very frustrated baby, fighting against that suction to get the milk out!
Milk or formula drips from the vents. The vents are designed to let air in, but to keep liquid from spilling out. If milk is leaking out of either of the two vents in the base of the nipple, please let us know.
Milk duct is malformed. The narrow milk duct that runs through the nipple’s tip should be straight and centered. A slight angle is normal and should not create any problems. If the duct is significantly off-center or has bubbles or bulged areas, that may indicate a defect.
Tip of nipple is plugged. If you find a small silicone plug attached to the tip of the nipple where the milk duct opening should be, that may be a sign of defect.
Small bubbles in the tip of the nipple are normal and don’t cause a problem as long as they’re not connected to the milk duct.
what if my baby won’t accept the mōmi bottle? +
We want you, and most importantly your baby, to love the mōmi bottle. If you or your baby is having difficulty with the mōmi bottle, our experienced team would love to help you troubleshoot by email, phone, or chat. For us, it’s not just about customer support, it’s about supporting moms.
Please reach out to us at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website.
how can i leave a review about the mōmi bottle? +
We would love to hear from you! You will receive a review request by email following your purchase. If you do not receive this email, please reach out to us at care@momi.baby or by voicemail or text to 980-400-6455 so we may send you a new one.
i have a question that’s not covered here. how can I contact you? +
Please reach out to us at care@momi.baby, by chat on our website, or by voicemail or text to 980-400-6455. We usually respond within 24 hours.
does mōmi offer free shipping? +
Yes, we offer free shipping on purchases of at least $75. We may also occasionally offer free shipping on special purchases.
when will my order ship? +
We understand you're eager to get your order quickly! That's why we work to fulfill orders as quickly as possible when we receive them. Most orders are fulfilled within one business day.
When your order is fulfilled, we'll send you an email that includes a tracking number. Note that for orders shipped by Economy, it may take 1-2 days for the carrier to scan the package into the system.
what are my shipping options? +
When you checkout, you'll see shipping costs for each of the following options, based on where you're located and the contents of your order. You can choose:
- Economy ($6 flat fee, or free for orders over $75) - typically arrives within 5-8 business days. Please note that packages shipped Economy may not register tracking information for 1-2 days.
- UPS Ground - delivers within one to five business days from pickup date. (90% are delivered in three days or less.)
- UPS Second Day Air - delivers within two days (Saturdays included) from pickup date.
- UPS Next Day Air - most packages are delivered by 8 pm the day following carrier pickup (Saturdays included).
Please note that delivery times are based on carrier pickup times. UPS orders placed by 10AM Eastern Time on business days generally go out same day. UPS orders placed after 10AM, or on weekends or holidays, generally go out the next business day. Economy-shipped orders may take 1- 2 business days for carrier pickup.
Also note that carriers' delivery schedules can be impacted by weather, holiday season, and other factors beyond our control. We guarantee shipment by the method of your choice, but cannot guarantee the carrier’s actual delivery time, regardless of shipment method chosen..
what if i didn’t receive my order? +
Once your order has shipped, you will be notified with a shipping confirmation email which contains tracking information for your order. You may reference this email to track your order until delivery.
If you believe your order may have been lost, stolen, or damaged in transit, please reach out to our support team at care@momi.baby so we can assist.
We will fully cover the cost of a replacement if your order is damaged, lost or stolen on its way to you if you pay for shipping protection at checkout.
how does the referral program work? +
Every person who makes a purchase from our store can join the program as a referrer. After signing up for the program you will receive a dedicated, custom link to share with your friends and network by email or social media posts. Any new customer you refer who then uses that link to complete a purchase of at least $25 from our store (excluding shipping charges and sales tax) can receive $5 off their first purchase. As the referrer, you then receive a coupon code worth $5 off your next purchase of at least $25 at our store.
can i get credit for referring myself as a customer? +
No, you must already have made a purchase in our store to become a referrer, and the people you refer by sharing your personal link must be new customers making their first purchase in our store to receive the discount.
is there a limit to how many referral credits i can receive? +
You may receive up to $200 in referral credits per calendar year.
can i let my friend use my referral credits? +
Only you can use your referral credits. They can’t be transferred or sold to other people.
where can i find more details about the referral program? +
For more information please refer to the mom2mom Referral Program Terms and Conditions at https://momi.baby/terms-conditions.
how should I introduce the mōmi bottle to my baby? +
Be sure to reference our blog post “How to Introduce a Bottle to Breastfed Baby” for helpful tips on bottle introduction. Some things to keep in mind:
If possible, have someone other than mom offer the bottle at first
Introduce the bottle when your baby is hungry
Let a bit of milk drip out of the nipple before offering it to the baby
It sometimes takes four or five tries (or even more!) for a baby to accept a new bottle. Don’t be discouraged! And we’d love to help you troubleshoot if you run into issues with bottle introduction. Please reach out to us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat on our website. We’ll do our very best to respond within 24 hours.
is it normal for milk to drip or stream from the nipple? +
This can happen when warm milk heats the air inside the bottle, causing it to become pressurized. This can happen with any brand of baby bottle. There's an easy 1-2-3 solution for this, shown in this brief video.
what if my baby chews or gnaws on the nipple? +
Some chewing or gnawing is normal when mōmi is first introduced to your baby, as baby is figuring out that this is the source of food. Once feeding is established, it’s important not to allow the baby to use the nipple as a pacifier or teething toy. Excessive chewing or gnawing on the nipple can cause it to wear out more quickly and can even create a safety hazard. Please see the specific safety guidelines under the “product safety” section below.
do i need to pace feed with the mōmi bottle? +
The mōmi bottle allows the baby to regulate the flow and pace of a feeding like in nursing. No pacing needed! Your baby will be a more active participant with this bottle and you can relax and enjoy that feeding time.
what’s the best way to sanitize the mōmi bottle and nipple? +
For extra germ removal, we recommend sterilizing your bottle components (including nipple) daily.
Please note that excessive exposure to UV, such as from a UV sterilizer or direct sunlight, may cause the silicone to decay more rapidly. For this reason, we recommend boiling as the preferred method of sterilization.
To sterilize by boiling:
Fill a large, clean pot with enough water to cover the bottle components.
Submerge the freshly washed bottle in the water upside down, making sure there aren’t any air bubbles at the bottom.
Bring the water to a boil.
Boil the bottle for five minutes.
Turn the heat off and remove the bottle using tongs.
Note: The Centers for Disease Control and Prevention (CDC) guidelines indicate that daily sterilization may not be necessary for healthy babies older than three months. Since exposure to excessive heat and UV rays can shorten the life of silicone products, you may want to consider less frequent sterilization if your baby is healthy and older than three months. For more information, read the CDC’s guidance here.
how do i clean the mōmi nipple after use? +
We recommend washing the bottle components in hot sudsy water after each use. Your mōmi bottle set comes with a unique cleaning tool that’s specifically designed to clean the center duct of the mōmi nipple. Please avoid using other objects to clean the inside of the mōmi nipple as they could potentially damage the soft silicone.
how can I tell which flow rate is right for my baby? +
Oh, how we wish we had the magic answer to that! We’ve studied babies by age, weight, and a number of other factors, and there’s just no secret recipe for getting it right every time. That’s why we recommend a variety set as your first purchase. (In our shop, once you've decided whether you want 2 or 3 bottles, just select "variety" from the drop-down for nipple flow rate.) Our 2-bottle variety set includes slow and medium flow nipples, and the 3-bottle variety set includes one of each flow rate (slow, medium, and fast). Once you’ve found the flow rate that’s right for your baby, then you can save money by buying a three-set of bottles with the right flow rate. Our three-sets also include sturdy milk storage caps.
When in doubt, we strongly recommend starting with a slower flow rate and moving up from there if it’s too slow. This will reduce any risk that the introduction of a bottle may interfere with breast feeding.
If you do not begin with one of our variety sets, the following nipple flow recommendations have worked for other mōmi babies.
S (slow) flow nipples tend to work better when:
The baby is a newborn
The baby has not been introduced to other bottles
The baby struggles with choking and gagging when nursing or using other bottles
Mom’s milk production tends to be low
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The baby uses a slow- or extra-slow nipple of a conventional bottle brand
F (fast) flow nipples tend to work better when:
The baby is older than six months
The baby typically consumes more than 4 ounces in a single feeding
The baby has become accustomed to a conventional bottle nipple with medium flow rate or higher
The baby has adapted to a mom with a stronger letdown and more forceful flow of milk. This is often the case when mom has an oversupply of milk.
how can I tell what flow rate my mōmi nipple is? +
Each mōmi nipple is marked with an “S”, “M”, or “F” near the base, just to the left of the word “naturally”.
does the mōmi bottle work for breast milk and formula? +
Yes, the mōmi bottle can be used to feed breast milk or formula. We know that every baby’s feeding journey is different!
how do you recommend warming milk for the mōmi bottle? +
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Warm breast milk by placing the container of breast milk into a separate container or pot of warm water for a few minutes or by running warm (not hot) tap water over the container for a few minutes.
Do not heat breast milk directly on the stove or in the microwave.
-
Test the temperature of the breast milk before feeding it to your baby by putting a few drops on your wrist. It should feel warm, not hot.
Swirl the breast milk to mix the fat, which may have separated.
If your baby did not finish the bottle, the leftover breast milk can still be used within 2 hours after the baby is finished feeding. After 2 hours, leftover breast milk should be discarded.
how do you recommend warming formula for the mōmi bottle? +
You do not need to warm infant formula before feeding. If you do decide to warm the formula, place the bottle with prepared formula under warm running water or into a bowl of warm water for a few minutes.
Avoid getting water into the bottle or nipple. This could contaminate the prepared formula.
Test the temperature of the formula before feeding it to your baby by putting a few drops on the inside of your wrist. It should feel warm, not hot.
Never warm infant formula in a microwave. Microwaving creates hot spots, which can burn your baby’s mouth.
what if my mōmi nipple is leaking from the vents? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if my mōmi nipple “caves in” when baby is drinking from it? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if no milk seems to be coming out when my baby is trying to drink? +
This could be an indicator of a defect. Please contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
new improved flow rates (october 2023)
what's new about the new improved flow rate nipples? +
Our original slow and medium flow nipples had a faster flow rate than the flow rates of other major brands. We reduced the flow rate of the new version significantly so it is now consistent with other brands.
Also, some of the original nipples were excessively drippy. We've significantly reduced the drippiness of the new version.
At this time, the slow and medium flow nipples have been modified. We plan to modify the fast flow nipples in the near future.
how do i know which version i received? +
All orders placed directly on our store after 3PM Eastern Time on Friday, October 20 ship with the new, improved slow flow nipples (assuming the order included slow flow nipples). If you placed an order after 3PM on Friday, November 17, you'll receive the new, improved medium nipples.
All orders placed on Amazon included the original version.
i ordered on amazon. what flow rate did i receive? +
All customers who placed orders on Amazon received the original flow rate. The new improved flow rate nipples are available only directly from the momi.baby store.
the original version worked well for my baby. can i purchase more of the original version? +
Yes! We saved a supply of the original version to have for customers who want to purchase more of what is already working for them. Contact care@momi.baby for assistance in ordering an original version.
will you also be making improved fast flow nipples? +
Yes, we're working on adjusting the flow rate and drippiness of the fast flow as well. Since most of our customers (and reported problems) use the slow and medium nipples, we wanted to make those available as quickly as we could.
what safety guidelines should i follow when using the mōmi bottle? +
The mōmi bottle and nipple are certified to meet or exceed the U.S. regulatory requirements for product safety. Even so, failure to follow the safety guidelines can shorten the life of the product, and can potentially result in a safety hazard. The soft silicone used in the mōmi nipple makes it more susceptible to damage when not used properly. Please read carefully and observe the safety instructions included with your product. These include the following:
- Do not use nipple as a teething toy or pacifier. Using your mōmi nipple only for feeding will allow it to last much longer.
- The soft silicone material is not designed to withstand excessive biting and gnawing.
- Inspect nipple and bottle components before each use.
- Discard immediately if the nipple has any signs of damage, puncture, cracking, or tearing.
Other important safety guidelines:
- Sterilize nipple and bottle components before first use. See detailed instructions on the reverse side of this sheet.
- Always check food temperature before feeding.
- Do not attach to cords, laces, or loose clothing to bottle or nipple. The child could be strangled.
- Always discard any breast milk or formula that remains at the end of a feed.
- Always use this product with adult supervision.
- This is not a toy. Keep all components not in use out of the reach of children.
- Do not allow children to play with small parts or walk/run while using bottles or nipples.
- Remove the bottle from your baby’s mouth when the baby is not feeding.
- Do not let child take bottle to bed or self-feed for long periods of time.
- Continuous and prolonged sipping of fluids will cause tooth decay.
- Do not place in a heated oven.
- Do not microwave. Liquid inside can heat unevenly or overheat and burn baby’s mouth even if outside of the bottle feels cool.
- When warming breast milk or formula, stir thoroughly to eliminate hot or cold spots, test temperature frequently by placing a few drops on your tongue or back of your hand.
- To prevent possible choking hazard, test strength of nipple regularly by pulling hard on the nipple. Inspect carefully, especially when the child develops teeth, and replace nipple immediately if it shows any sign of wear or damage such as cracking or change of shape.
- Do not leave nipple in direct sunlight or heat or leave in disinfectant (sterilizing solution) for longer than recommended as this may weaken the nipple.
To ensure the bottle functions correctly and to prevent leakage, make sure all the parts are correctly assembled, remove any debris or residue that may collect around the rim of the bottle before assembly and avoid over-tightening the collar.
- Contact your physician should you have any feeding problems or questions.
is the mōmi bottle bpa-free? +
Yes, all of our products are BPA free.
does the mōmi bottle meet regulatory safety requirements? +
Our products are rigorously tested and independently certified for compliance with applicable safety regulations. This includes testing for physical/mechanical strength and chemical content.
To request a copy of our Children’s Product Certificate, please send a letter of request, with your name and return address, to: Momtech Inc., 2217 Matthews Township Pkwy, Suite D-235, Matthews, NC 28105-4819.
where are mōmi products manufactured? +
Our plastic and silicone components are made in the U.S. and Canada by manufacturers with decades of experience making baby bottles and nipples for some of the country’s leading brands.
Our glass bottles are hand-crafted one at a time with borosilicate glass by a leading Chinese manufacturer, and have been certified to be lead-free and compliant with U.S. regulatory standards.
what if my mōmi nipple is beginning to split or crack? +
Discontinue use immediately and replace with a new nipple.
All silicone products wear out over time. Biting and gnawing, exposure to UV from sunlight or sterilizers, and use of abrasive cleaners are just a few factors that can accelerate the aging of the mōmi nipple. The mōmi nipple is designed to last at least
three months under normal use conditions.
If you believe your mōmi nipple has a manufacturing defect, contact us by email at care@momi.baby, by voicemail
or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
what if my baby’s chewing has begun to cut into the nipple? +
Discontinue use immediately and replace with a new nipple.
what if my mōmi nipple has a small bubble in the tip? +
Small bubbles within the solid silicone tip can occur normally in the manufacturing process, and are not a defect. Large bubbles, particularly those that connect with the milk duct, may indicate a manufacturing defect.
If you believe your mōmi nipple has a manufacturing defect, contact us by email at care@momi.baby, by voicemail or text to 980-400-6455, or by chat here on our website. If possible, send us a photo of what you’re seeing.
how often should i replace the mōmi nipple? +
We recommend replacing the mōmi nipple after three months of normal use. If a baby with teeth has chewed or gnawed on the nipple excessively, or if the nipple has been exposed to excessive UV radiation such as from sunlight or a sterilizer, more frequent replacement may be necessary.
why does the mōmi nipple have a single duct? +
When it comes to ensuring that babies can transition from breast to bottle in the most seamless way possible, we experimented to identify the most important factor. We discovered that the baby’s ability to control the flow of milk by compressing the nipple with its tongue was the most important factor to be considered in mōmi’s nipple design.
Our nipple is solid with a single duct that allows your baby to stop the flow of milk through compression with the tongue, just as if they were breastfeeding. Hollow nipples can squirt milk out at exactly the time the baby is trying to stop the flow with the tongue, which requires babies to learn a new way of eating in order to drink from a bottle. This can result in nipple confusion, bottle refusal, and regurgitation.
The single duct also makes the nipple easier to clean, making it more sanitary for baby and more practical for parents. Hooray!
is the mōmi bottle an “anti-colic” bottle? +
The mōmi nipple has two vents in the base designed to let air into the bottle during feeding, reducing the amount of air the baby takes in with the food. This is designed to reduce colic.
why does mōmi only offer a 5 ounce bottle size? +
Since using a mōmi bottle requires the baby to be more active in feeding instead of just passively gulping from a conventional bottle, we find that most babies are satisfied with the amount of milk from a 5oz bottle. However, if your baby needs a larger bottle, the mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent plastic, Chicco Duo, and Maymom, among others.
One cost-effective option we’ve tested is the 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Avent is a registered trademark of Koninklijke Philips N.V. Chicco is a registered trademark of Artsana S.p.A. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
the mōmi bottle doesn’t fit in my bottle warmer. what can i do? +
The mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent plastic, Chicco Duo, and Maymom, among others. Standard-shaped bottles from these manufacturers can allow you to use your mōmi nipple with a standard bottle warmer.
One cost-effective option we’ve tested is the 4.7-ounce and 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Avent is a registered trademark of Koninklijke Philips N.V. Chicco is a registered trademark of Artsana S.p.A. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
what if my baby needs a larger bottle size? +
The mōmi nipple and bottle collar are compatible with brand-name and generic standard wide-mouth bottles, including Philips Avent plastic, Chicco Duo and Maymom, among others.
One cost-effective option we’ve tested is the 9-ounce Maymom Wide-Mouth Milk Storage Collection Bottle with Travel Cap and Sealing Ring, available from Amazon.
Note: Avent is a registered trademark of Koninklijke Philips N.V. Chicco is a registered trademark of Artsana S.p.A. Maymom is a registered trademark of Maymom LLC. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products
is the mōmi nipple compatible with breast pumps? +
Absolutely! Our plastic bottle bases are compatible with Spectra pumps and other pump systems that use standard wide-mouth bottles. We also carry a medela breast pump adapter to allow mōmi bottle bases to connect to Medela breast pumps.
Note: Spectra is a registered trademark of Mother’s Milk, Inc. Medela is a registered trademark of Medela Holding AG, Switzerland. Momtech Inc. is not affiliated with any of these companies, nor do they endorse Momtech’s products and compatibility claims. Momtech makes no warranty regarding the quality, safety, or suitability of these companies’ products.
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